Return Policy

We have a 30-day change-of-mind return policy, which means you have 30 days after receiving your item to request a return.

This 30-day policy applies in addition to any rights you may have under applicable consumer protection laws.

Eligibility for Returns

To be eligible for a change-of-mind return, your item must be:

unused and in the same condition that you received it
in its original packaging
accompanied by your receipt or proof of purchase

To request a return, please contact us at support@shopkyvaro.com before sending any item back.

If your return is accepted, we’ll provide instructions on how and where to send your item. Where applicable, we may also provide a return shipping label.

Items sent back without first requesting a return may not be accepted.

Return Shipping

For change-of-mind returns, return shipping costs are generally the responsibility of the customer unless otherwise agreed by KYVARO.

If your item is confirmed to be faulty, damaged, incorrect, or otherwise eligible for a remedy under applicable consumer law, we will work with you to arrange an appropriate return method and, where required, cover or reimburse reasonable return shipping costs.

Please do not return products directly to the address shown on the original shipping package unless instructed to do so by us.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, incorrect, or you believe there is another issue with your order.

your order number
a description of the issue
photos or video showing the problem where relevant

We will assess the issue and work with you to provide an appropriate solution, which may include a replacement, repair, reshipment or refund depending on the circumstances and your applicable consumer rights.

Our policies do not remove or limit any rights you may have under applicable consumer protection laws.

Exceptions / Non-Returnable Items

Certain items may not be eligible for change-of-mind returns, including:

opened or used fragrance products
personalised or custom-made products
gift cards
products that have been used, damaged or altered after delivery

Please contact us if you have questions about whether your item is eligible for return.

Sale and Promotional Items

Items purchased on sale or as part of a promotion remain subject to the return conditions in this policy.

Nothing in this policy limits any rights you may have in relation to faulty, damaged or incorrect products under applicable consumer protection laws.

Multi-Buy and Bundle Purchases

Where products are purchased as part of a multi-buy, bundle or promotional discount, any approved refund will generally be calculated based on the discounted price actually paid for the returned item.

For example, if two products were purchased as part of a Buy 2 and Save 10% promotion, an eligible refund for one returned item will generally be based on the discounted amount paid for that item rather than its full individual retail price.

This does not affect any rights or remedies you may have under applicable consumer protection laws.

Exchanges

The fastest way to receive a different item or variant is generally to return your existing item, where eligible, and place a new order once the return has been accepted.

If you receive an incorrect or faulty item, please contact us before placing another order so we can assist you.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union and applicable EU consumer law applies, you generally have the right to cancel or return an eligible online purchase within 14 days of receiving the goods, without needing to provide a reason.

To exercise this right, contact us at support@shopkyvaro.com within the applicable withdrawal period.

Unless the item is faulty, incorrect or otherwise subject to a legal remedy, you may be responsible for the cost of returning the goods where permitted by applicable law.

Certain statutory exceptions may apply, including to some sealed goods once opened.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since we confirmed your refund was approved, please contact us at support@shopkyvaro.com.

Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.